Frequently Asked Questions

DO I REALLY NEED PALM CONSTRUCTION INC.’s  SNOW REMOVAL SERVICES?

Snow removal services are for full-time residents who need safe, reliable access in and out of their property and for second home owners that expect their vacation time to be a vacation, and not a snow-clearing day. Living in snow country can be a time consuming commitment, but with Palm Construction Inc.  it doesn't have to be. Our trained professionals have the equipment, and the know-how to make snow removal a seamless task that you never have to think about again.

WHEN DO I NEED TO SIGN UP FOR SERVICE?

Early commitment is appreciated and we ask you to sign up by Nov 1st. We recommend home owners stake their driveway to be sure we clear your driveway adequately.
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WHAT TIME WILL  MY DRIVEWAY BE CLEARED?

Palm Construction Inc. will begin snow removal operations when snowfall reaches a depth of approximately 6" in your route area. Therefore, the timing of snow removal may vary from day to day. With our routes taking about eight to twelve hours to complete, the unpredictability and severity of the weather, we cannot guarantee that we will arrive at your house at a set time every day.

WHAT IF THE COUNTY BERMS ME IN AFTER PALM CONSTRUCTION INC. HAS CLEARED MY DRIVEWAY?

While we cannot coordinate our efforts with road crews, our crews do monitor their snow removal progress.  We are not responsible for berms created by road crews.  However, if you need additional assistance please contact us.

WHAT IF I HAVE DIFFICULTY DUE TO MY DRIVEWAY'S STEEP UPSLOPE OR DOWNSLOPE?

Unfortunately, some homes have been built without seriously considering winter access. Though Palm Construction Inc.  will do all it can to maintain access to and from your home, we cannot be responsible for the lack of accessibility due to steep up-sloping or down-sloping driveways, or accessibility problems caused by vehicles not well suited for winter conditions, unfamiliarity with winter driving, etc.

HOW CLOSE CAN YOU GET TO MY GARAGE DOOR?

Our equipment is highly maneuverable and lightweight. In most cases, this means we can safely operate within 3 feet of your garage door, a parked car, or other object blocking the snow blower. If the operator deems that the potential for damage is too high, we will not approach the object so closely.

WHAT IF THERE'S ANOTHER CAR PARKED IN MY DRIVEWAY WHEN YOU COME TO REMOVE THE SNOW?

We will safely work around the parked car(s) and clean up any remaining snow on our next pass. Because our routes are often cleared in the middle of the night, we will not disturb the occupants of the house to move their cars. If possible, we ask that you park on one side of the driveway rather than the middle. This allows us to clear the unoccupied side rather than nothing at all.

WHAT IS PALM CONSTRUCTION INC.’S  POLICY ON END-OF-THE-SEASON PROPERTY REPAIRS?

We are not responsible for damage caused by normal snow plowing/blowing operations. Damage to driveways due to poor maintenance is the responsibility of the homeowner. We will make any reasonable repairs due to gross negligence by our crews.  Please contact us at the end of the snow season should you need repairs. We will provide an estimate.

ARE YOU INSURED?

For those unforeseen accidents Palm Construction Inc. maintains liability, property and workers compensation insurance through a major private carrier. Your patronage is appreciated. If at any time you have a concern please contact us.